Sari needs room for a bunch of antiques and other things that she has been hauling home, so we decided to buy her a garden shed..... metal..... 10 x 8.... nice and useful.

They were on sale in the Sears flyer.... $100 off and you got the floor installation kit as well for free. Sounded good, so we ordered one. We were told that it would take 3 weeks to get here which was sort of dumb because we could have bought one off the floor at Canadian Tire that day, but whatever.... a $100 is a $100.
Today (16 days after ordering) I get an email that says our order was cancelled. No explanation - just cancelled.
So I went into the Sears store here and of course they know nothing about it. Look it up online - nothing. Nothing they can do.
"Well, you know that this is the story I am going to tell about ordering stuff from you guys, right?" I ask them.
"Oh, we are different than the catalog" they say. "If you had ordered through the store, we could have helped you. The catalog stuff has nothing to do with us. We just receive it for them".
"But the result is still the same for me, right? I wait 3 weeks and I still don't have a shed when I could have bought one from Canadian Tire and had it set up the same day" I point out.
They say (again), "It isn't us". Then they give me a "Customer service number" (in quotation marks because it is misnamed - as you will see)
"Hello, Sears Canada. How may I help you?"
I tell the girl the whole story, she looks it up and helpfully confirms that yes indeed my order was cancelled.
"So how are you going to compensate me for waiting for three weeks for nothing and for you holding my money for that long?"
"One minute please" she says and then comes back and says, "Sir, I can offer you a $20 gift card"
I say nothing.
"Are you still there, Sir?"
"I am. But I am not very happy. So you are saying that I have no shed, you have had my money for three weeks and now you are offering me a $20 card to use on the online store that did not deliver the last item I wanted to purchase from you?"
"Yes!" she replied. "And we will credit your credit card in 10-15 business days" (that was the wrong thing to say)
"So now you are telling me that you are keeping my money for over a month for something I did not even get?"
"Yes"
"Why would it take that long to credit my account? When I purchase something with you, you take the money that second.... if you have to give it back it takes 10-15 days???? Seriously????? Does that make any sense to you?????"
"Well there are procedures"
"Does it make sense to you?" (Go around in a circle with this conversation about 4 times - getting nowhere - before proceeding)
"You know that I am paying interest on that money while you hold it right?"
"Oh no sir! You are not!"
"I sure am! Every day it is on the card I am being charged. What are you going to do about that?" (It is not that much money, so I don't really care.... at this point, it is the principle of the thing - and the fact that I was becoming a little less than happy with the "Customer Service Line" by the minute)
"Can you hold please" (3 minutes later) "Sir, if you will send us a copy of your credit card bill with the appropriate interest highlighted.... we will pay that portion for you" (Not a good thing to say!!!)
"So now I have to do more work to get my money back when it is your issue in the first place???? And how am I ever going to figure out exactly how much interest was charged specifically for your item alone???? That is ridiculous!!!"
"Can you hold please" (5 minutes later) "Sir what if I offered you a $30 gift card to make up for your trouble and to cover the interest we cost you????? That is the best I can do"
(Long silence again) "I guess I will take it if that is all you can do. But you know that this is the story I am going to tell to everyone I see about ordering things from Sears, right? I am even going to blog about it!!!" (Considering that she was sitting in the Philippines and could not really care less what I said about Sears Canada - what is it to her really right - this likely did not matter to her - but it made me feel better.... and here you are reading about it so.....).
I don't know about how things go where you are..... and I don't know anything about the new management in the Sears store in Estevan.... but I know this: We will not order anything from them again.
PS. I told this story to my neighbour when I got home and he said, "We stopped ordering things from them years ago! They used to be great but I can't stand dealing with them now".
Whew.... I feel better now..... where is my medication?????? :)
The icing on the cake: As I was finishing the last line above, the phone rang. It is an automated call from Sears Canada "regretting to inform me that my order has been cancelled. However, if you would like to place another order with us, you can call.......". Oh - please - let -me!!!!!!
Customer service at its best!!!!! :)