Learning the ins and outs of truck maintenance. Megan learned how to change oil today. Katie is next.......
Saturday, May 31, 2014
Friday, May 30, 2014
Random pictures and stuff
So it is a beautiful day here today and I thought I would just take a quick minute to post some random pictures and tell you a little about our day to this point.
First, the day part..... Megan is having a bunch of buddies over tonight to celebrate her birthday. To be more accurate, she is taking them to the beach first and then back here to hang out, have a BBQ, watch a movie etc. Sari has been working like a slave getting ready for this (the rest of us have been helping, but as usual Sari is carrying most of the load).
Katelyn is currently out in Bienfait helping with the "Canadian Cancer Society's mini-relay" at the school out there. A whole day of raising funds and awareness for cancer research. I got invited to go out and do the opening prayer for the day, so I did that. The honourary chairman was a ten year old boy named Gabriel (I think). He is from Regina and had cancer at an early age (He looks like a young Fred Savage if that helps you). He was great! Funny and nice.... not bitter at all. It was very cool.
And (just for fun) a couple of random shots......
During our last big storm, Sari and the girls were playing "Wait till you see lightening and then try to get a picture of it without cheating by using a tripod or funny camera settings" (otherwise known as "WTYSLATTTGAPOIWCBUATOFCS" - that may be a little too long and hard to pronounce to catch on but......). Here is one of Sari's efforts.....
This is the guy that Sari keeps telling me that I love. She almost did not love him enough to let him live the other day when we came home and found that "someone" had got into the garbage and ate about 1/2 of it and spread a bunch in the yard. To be fair, Murphy rarely does stuff like that and is quite good (we can leave gates open and stuff and he never leaves the yard) but once in a while he is a pain. Revenge came in the form of him having to get several plastic bags out of his system.... I will let you fill in the rest of the story there.
Wanna buy a golf cart? It was "Rider Pride" night at the Speedway a few weeks ago and Dan Clark, Chris Best, Jade Etienne, and Macho Harris were there (along with Brendon LaBatte who races there every week). They signed this golf cart and it is going to be auctioned off on June 14th with the proceeds going to the St. Joseph's Hospital Foundation". Come on down!!
And, lastly, an aerial shot of the "Estevan Motor Speedway". I get to stand at the end of the wall between the grandstands and track (right about mid-picture). Races tomorrow (Saturday night). Tons of fun.... come on out.
Now get outside!!! It is too nice to be in now!! :)
First, the day part..... Megan is having a bunch of buddies over tonight to celebrate her birthday. To be more accurate, she is taking them to the beach first and then back here to hang out, have a BBQ, watch a movie etc. Sari has been working like a slave getting ready for this (the rest of us have been helping, but as usual Sari is carrying most of the load).
Katelyn is currently out in Bienfait helping with the "Canadian Cancer Society's mini-relay" at the school out there. A whole day of raising funds and awareness for cancer research. I got invited to go out and do the opening prayer for the day, so I did that. The honourary chairman was a ten year old boy named Gabriel (I think). He is from Regina and had cancer at an early age (He looks like a young Fred Savage if that helps you). He was great! Funny and nice.... not bitter at all. It was very cool.
And (just for fun) a couple of random shots......
During our last big storm, Sari and the girls were playing "Wait till you see lightening and then try to get a picture of it without cheating by using a tripod or funny camera settings" (otherwise known as "WTYSLATTTGAPOIWCBUATOFCS" - that may be a little too long and hard to pronounce to catch on but......). Here is one of Sari's efforts.....
This is the guy that Sari keeps telling me that I love. She almost did not love him enough to let him live the other day when we came home and found that "someone" had got into the garbage and ate about 1/2 of it and spread a bunch in the yard. To be fair, Murphy rarely does stuff like that and is quite good (we can leave gates open and stuff and he never leaves the yard) but once in a while he is a pain. Revenge came in the form of him having to get several plastic bags out of his system.... I will let you fill in the rest of the story there.
Wanna buy a golf cart? It was "Rider Pride" night at the Speedway a few weeks ago and Dan Clark, Chris Best, Jade Etienne, and Macho Harris were there (along with Brendon LaBatte who races there every week). They signed this golf cart and it is going to be auctioned off on June 14th with the proceeds going to the St. Joseph's Hospital Foundation". Come on down!!
And, lastly, an aerial shot of the "Estevan Motor Speedway". I get to stand at the end of the wall between the grandstands and track (right about mid-picture). Races tomorrow (Saturday night). Tons of fun.... come on out.
Now get outside!!! It is too nice to be in now!! :)
Thursday, May 29, 2014
Happy 16th Birthday Megan!!!!
Sixteen years ago today our family was blessed with a second little girl. Megan has grown into a beautiful young lady and I could say a lot about her..... she is smart.... she is funny..... she is creative (she likes to draw, she is a really good photographer and - believe it or not - she writes stories just for fun!!)..... she is responsible (and because of that a favorite baby-sitter with several of our friends)..... she likes to read and usually has several books on the go at once...... she is daring (she was one of two girls in her class that took "Electricity" and "Construction" classes this year and she loved both of them... and did very well in them too)..... she loves animals and knows way more about them than I ever will..... and she makes me like things that I would not normally like ("Dr. Who" for example).
As I said, I could go on and on..... but the one really outstanding thing about Megan is that she has a big heart (like her mommy). One story stands out for me...... I was really close to my Grandma and a few years ago she was really sick. I got thinking about the fact that she was going to die soon and I started crying. The girls were going shopping and so they came to find me and say good-bye and there I was crying. Megan did not say a word or ask me what was wrong - she just came over and gave me a great big hug..... that, to me, is Megan.
Happy birthday sweet girl!!! We have been blessed by you! :)
As I said, I could go on and on..... but the one really outstanding thing about Megan is that she has a big heart (like her mommy). One story stands out for me...... I was really close to my Grandma and a few years ago she was really sick. I got thinking about the fact that she was going to die soon and I started crying. The girls were going shopping and so they came to find me and say good-bye and there I was crying. Megan did not say a word or ask me what was wrong - she just came over and gave me a great big hug..... that, to me, is Megan.
Happy birthday sweet girl!!! We have been blessed by you! :)
Wednesday, May 28, 2014
A Nice afternoon and a fish story
Sunday afternoon found us all with nothing to do at the same time (a rare occurrence these days) so we decided to get slurpees and go for a drive.
We ended up at the causeway on Rafferty Dam (north of Torquay). We sat on the rocks and enjoyed the sun and the sound of the water. Here are some shots......
Our pretty (weird) girls.....
Our pretty girls.....
Their pretty momma.....
Water (rare in southern Saskatchewan)
Megan found a fossil in the rocks of the rip wrap. Very cool.....
And this is Katelyn..... she is holding a dead fish on a stick
Katelyn has always been "fishing challenged". Every time we go fishing, everyone catches one but her. One time she was helping me land a fish that I caught, hit it with the net and "released" it. So she was quite excited to find a dead, half rotted, mostly head, scales and guts fish laying on the rocks. It meant that she could catch it with a stick (but that is not the end of the story nor is it the story of this picture).
With great dramatic flair (if you can imagine Katie being dramatic - just try).... she announced that she was going to release the dead fish back into his natural habit. Then she took the stick.... swung the fish around..... and heaved it toward the water..... only to have it get caught on the stick..... fly up into the air.... almost land directly in her hair..... and eventually fall to the ground wrapping itself around her leg.
The picture above is the result of Katie releasing a dead fish..... (ask her about the maggots sometime). :)
Ahhh - the memories!!!
We ended up at the causeway on Rafferty Dam (north of Torquay). We sat on the rocks and enjoyed the sun and the sound of the water. Here are some shots......
Our pretty (weird) girls.....
Our pretty girls.....
Their pretty momma.....
Water (rare in southern Saskatchewan)
Megan found a fossil in the rocks of the rip wrap. Very cool.....
And this is Katelyn..... she is holding a dead fish on a stick
Katelyn has always been "fishing challenged". Every time we go fishing, everyone catches one but her. One time she was helping me land a fish that I caught, hit it with the net and "released" it. So she was quite excited to find a dead, half rotted, mostly head, scales and guts fish laying on the rocks. It meant that she could catch it with a stick (but that is not the end of the story nor is it the story of this picture).
With great dramatic flair (if you can imagine Katie being dramatic - just try).... she announced that she was going to release the dead fish back into his natural habit. Then she took the stick.... swung the fish around..... and heaved it toward the water..... only to have it get caught on the stick..... fly up into the air.... almost land directly in her hair..... and eventually fall to the ground wrapping itself around her leg.
The picture above is the result of Katie releasing a dead fish..... (ask her about the maggots sometime). :)
Ahhh - the memories!!!
Tuesday, May 27, 2014
Graduation Celebration
One of the nice traditions at our church is the annual "Graduation Celebration" (not the official name - just what I am calling it.... I am sure if there was an official name it would be less corny than that one).
Anyway, this has been going on for a long time. In fact, since before my time here (I would say 30 years maybe). It is a simply a chance for us to get together and say some nice things about someone who has accomplished some milestone in their life (usually high school graduation but we have celebrated people who have received advanced degrees in various fields as well). This year, the only graduate was Katelyn.
It was nice! Lots of people said lots of nice things about her (both publicly and privately). One of the really cool things about the day was how many people said to her, "I remember the day you were born. I came up to the hospital and held you!" That sort of longevity is rare for preacher's family's. Generally, preachers either move on or are fired every 4 or 5 years or less and that is really hard - especially on the kids. So for us to have been here 24 years has been a huge thing for our family. That sort of "life stability" is virtually unheard of among those who do what I do. Thankfully, we don't feel like we just work with this church, they really are like our family. So celebrating with them was not only carrying on a tradition, it was the natural thing to do.
We were enjoying the day so much that we did not take a lot of pictures, but we got a few. I am sure they will not be the last grad pictures on this blog.
PS. Don't forget this guy..... seriously - he is gonna need a new home in about a month when he is done with his "makeover". Speaking of that, message me now if you are interested and I can paint it any colour you like.... I will even have Sari paint your face on the tank so that you do not have any trouble identifying whether it is your bike or not (If the face in the rear view mirror matches the one on the tank - then you are on the right bike!). This is a limited time offer..... indicate your interest now!!!
More stories and more big days coming up this week.... as well as more pictures. Come on back!
Anyway, this has been going on for a long time. In fact, since before my time here (I would say 30 years maybe). It is a simply a chance for us to get together and say some nice things about someone who has accomplished some milestone in their life (usually high school graduation but we have celebrated people who have received advanced degrees in various fields as well). This year, the only graduate was Katelyn.
It was nice! Lots of people said lots of nice things about her (both publicly and privately). One of the really cool things about the day was how many people said to her, "I remember the day you were born. I came up to the hospital and held you!" That sort of longevity is rare for preacher's family's. Generally, preachers either move on or are fired every 4 or 5 years or less and that is really hard - especially on the kids. So for us to have been here 24 years has been a huge thing for our family. That sort of "life stability" is virtually unheard of among those who do what I do. Thankfully, we don't feel like we just work with this church, they really are like our family. So celebrating with them was not only carrying on a tradition, it was the natural thing to do.
We were enjoying the day so much that we did not take a lot of pictures, but we got a few. I am sure they will not be the last grad pictures on this blog.
PS. Don't forget this guy..... seriously - he is gonna need a new home in about a month when he is done with his "makeover". Speaking of that, message me now if you are interested and I can paint it any colour you like.... I will even have Sari paint your face on the tank so that you do not have any trouble identifying whether it is your bike or not (If the face in the rear view mirror matches the one on the tank - then you are on the right bike!). This is a limited time offer..... indicate your interest now!!!
More stories and more big days coming up this week.... as well as more pictures. Come on back!
Monday, May 26, 2014
A week of blogs - in bits
Ok - so lots has been going on in our lives.... I am going to blog about it in bits so that you do not get overwhelmed with a bunch of stuff. So check back often..... here we go......
Last Thursday night Sari's school division had a big supper out at Lampman (a half hour away) so she decided it would be fun to rent a 15 passenger van and take a whole crew of people. I drove and it was like the church joy bus only replace the screaming kids with laughing adults.
We really had a lot of fun. There were more people from Hillcrest there than anywhere else (or so it seemed anyway) and we were cheering for anyone from the school who did anything.... whether they got their 5, 10 or 20 year service award, or when they won a door prize, or even if they just found their way back to the table after going to the bathroom (it was a long way away) - we cheered and had a good time.
Sorry - no pics from this event - but a good time was had by all. I like the Hillcrest people - they are fun!
___________
Then on Friday all the girls were in school and it was like 32 degrees outside. The nicest day of the year so far, so what was the only logical thing to do? Jump on my motorcycle and ride two and half hours one way to Moose Jaw for lunch of course. I met my Mom, Step-dad, brother and sister. Why would I do that, you ask? Why not????
It was super hot (I was all geared up in my jacket and riding pants etc) but it was a lot of fun. Here are a few pictures.....
Of course this is the set of "Corner Gas" in Rouleau. This was as close as I could get because they were already started with renovations for the big movie that is being shot there, so they had signs up that said "Keep out" so I did.
This here is just another shot sort of looking back the other way - just because......

And this..... is another story. A buddy of mine from Germany stopped by the other day and said, "Come see what I have for you". When I went outside he said, "I haver come to for sale you my bike". I told him about a year ago that I might be interested in it as a project bike and then he just showed up with it. He seemed so happy about selling it to me that I felt like I could not say "no" so I bought it.
It was not running, but got it going the other day. The front brake caliper was seized but I got that working tonight..... so it is coming along. Give me a month and it will be ready to sell. So, if you know of anyone who may be interested in a 1980 CX500 (it is old enough to be licensed as an antique.... $140 PER YEAR!!!) let me know. It is going to need a good home.
So there you go.... round one of blogging. I have lots more stories to tell, but I will save them for tomorrow night. Check back then. :)
Last Thursday night Sari's school division had a big supper out at Lampman (a half hour away) so she decided it would be fun to rent a 15 passenger van and take a whole crew of people. I drove and it was like the church joy bus only replace the screaming kids with laughing adults.
We really had a lot of fun. There were more people from Hillcrest there than anywhere else (or so it seemed anyway) and we were cheering for anyone from the school who did anything.... whether they got their 5, 10 or 20 year service award, or when they won a door prize, or even if they just found their way back to the table after going to the bathroom (it was a long way away) - we cheered and had a good time.
Sorry - no pics from this event - but a good time was had by all. I like the Hillcrest people - they are fun!
___________
Then on Friday all the girls were in school and it was like 32 degrees outside. The nicest day of the year so far, so what was the only logical thing to do? Jump on my motorcycle and ride two and half hours one way to Moose Jaw for lunch of course. I met my Mom, Step-dad, brother and sister. Why would I do that, you ask? Why not????
It was super hot (I was all geared up in my jacket and riding pants etc) but it was a lot of fun. Here are a few pictures.....
Of course this is the set of "Corner Gas" in Rouleau. This was as close as I could get because they were already started with renovations for the big movie that is being shot there, so they had signs up that said "Keep out" so I did.
This here is just another shot sort of looking back the other way - just because......

And this..... is another story. A buddy of mine from Germany stopped by the other day and said, "Come see what I have for you". When I went outside he said, "I haver come to for sale you my bike". I told him about a year ago that I might be interested in it as a project bike and then he just showed up with it. He seemed so happy about selling it to me that I felt like I could not say "no" so I bought it.
It was not running, but got it going the other day. The front brake caliper was seized but I got that working tonight..... so it is coming along. Give me a month and it will be ready to sell. So, if you know of anyone who may be interested in a 1980 CX500 (it is old enough to be licensed as an antique.... $140 PER YEAR!!!) let me know. It is going to need a good home.
So there you go.... round one of blogging. I have lots more stories to tell, but I will save them for tomorrow night. Check back then. :)
Thursday, May 22, 2014
Monday, May 19, 2014
May Long Stuff
Our May Long has included several activities such as hanging out with Sari's parents, going to a 50th anniversary tea, some of us (Katie and me) had to work a bit, all of us got to hang out with some of our buddies (but not as many buddies as we would have liked) and some of us got to relax a little.
We did more than that, but I have pictures of a couple of the things that I got to do, so I thought I would share them.
First of all, on Saturday night the "Estevan Motor Speedway" held its first race of the year. I volunteer as a track official out there and thought I would show you what things look like from my spot on the track.
My job is to stand at the end of the front stretch wall and wave caution flags. I also help make sure cars are lined up and ready to go. Here is a shot looking down the wall back to corner 4.
My other job is to keep cars on the "staging lane" (where they sit after they leave the pits but before they go on the track) until it is safe for them to go out. Here is a shot of the front of Allen Kent's Late Model. These cars put out over 500 hp (maybe closer to 600) and cost in the $20 000 + range (depending on the parts and pieces you choose - could be cheaper - but the guys who run up front spend the money to do so)
Ready to go out......
Hot laps on track (basically a short practice - maybe 3 or 4 laps so the drivers get a feel for the track and to make sure that the cars are in working order)
Front stretch.... very wide... lots of options for passing
Late Models lined up for the start (You can see the flagman in the upper left of the pic giving them the "One lap to go" signal.... I should be doing that too but I am taking the picture). We also communicate to the drivers via radio in their helmet... the big joke is always that it is "one way radio" only.... we can talk to them.... they can't talk back to us... which is fortunate at times) :)
Hobby stocks taking the green flag
I love hanging out at the speedway.... one of the best parts of living in Estevan.
Another nice thing for me is having a motorcycle and a family who allows me to just ride off into the sunset sometimes. One of the best things about that is just exploring. Yesterday, I found this old church building and yard out in the middle of nowhere north of Torguay.
It is called "Lac Qui Parle" (Lake that Speaks???) and it was named after a county in Minnesota where the settlers used to live. The funny thing is that it was a Norwegian community... no one spoke French.... but they named the church was named after the nearby lake and then that name came with them to Saskatchewan.
The building was built in 1905 and many of the graves are from that time as well. One of the things that struck me (as it often does in these old cemeteries) was how many babies were buried there. One stone in particular said the name and then "our precious baby boy". He was a year old. We are fortunate to live in a time where most of us do not know what it is like to lose one or more children.
Anyway, there was no one around for miles (Except for the gopher that followed me around some and the snake that I almost stepped on - I thought of you mom)... it was really quiet and beautiful.
A little fun, a bunch of people, some rest and some fun stuff = good weekend.
We did more than that, but I have pictures of a couple of the things that I got to do, so I thought I would share them.
First of all, on Saturday night the "Estevan Motor Speedway" held its first race of the year. I volunteer as a track official out there and thought I would show you what things look like from my spot on the track.
My job is to stand at the end of the front stretch wall and wave caution flags. I also help make sure cars are lined up and ready to go. Here is a shot looking down the wall back to corner 4.
My other job is to keep cars on the "staging lane" (where they sit after they leave the pits but before they go on the track) until it is safe for them to go out. Here is a shot of the front of Allen Kent's Late Model. These cars put out over 500 hp (maybe closer to 600) and cost in the $20 000 + range (depending on the parts and pieces you choose - could be cheaper - but the guys who run up front spend the money to do so)
Ready to go out......
Hot laps on track (basically a short practice - maybe 3 or 4 laps so the drivers get a feel for the track and to make sure that the cars are in working order)
Front stretch.... very wide... lots of options for passing
Late Models lined up for the start (You can see the flagman in the upper left of the pic giving them the "One lap to go" signal.... I should be doing that too but I am taking the picture). We also communicate to the drivers via radio in their helmet... the big joke is always that it is "one way radio" only.... we can talk to them.... they can't talk back to us... which is fortunate at times) :)
Hobby stocks taking the green flag
Looking back at half of the grandstand (it is intermission - that is why the seats are so empty)
Another nice thing for me is having a motorcycle and a family who allows me to just ride off into the sunset sometimes. One of the best things about that is just exploring. Yesterday, I found this old church building and yard out in the middle of nowhere north of Torguay.
It is called "Lac Qui Parle" (Lake that Speaks???) and it was named after a county in Minnesota where the settlers used to live. The funny thing is that it was a Norwegian community... no one spoke French.... but they named the church was named after the nearby lake and then that name came with them to Saskatchewan.
The building was built in 1905 and many of the graves are from that time as well. One of the things that struck me (as it often does in these old cemeteries) was how many babies were buried there. One stone in particular said the name and then "our precious baby boy". He was a year old. We are fortunate to live in a time where most of us do not know what it is like to lose one or more children.
Anyway, there was no one around for miles (Except for the gopher that followed me around some and the snake that I almost stepped on - I thought of you mom)... it was really quiet and beautiful.
A little fun, a bunch of people, some rest and some fun stuff = good weekend.
Friday, May 16, 2014
Why We will not Deal with Sears Again
Sari needs room for a bunch of antiques and other things that she has been hauling home, so we decided to buy her a garden shed..... metal..... 10 x 8.... nice and useful.
They were on sale in the Sears flyer.... $100 off and you got the floor installation kit as well for free. Sounded good, so we ordered one. We were told that it would take 3 weeks to get here which was sort of dumb because we could have bought one off the floor at Canadian Tire that day, but whatever.... a $100 is a $100.
Today (16 days after ordering) I get an email that says our order was cancelled. No explanation - just cancelled.
So I went into the Sears store here and of course they know nothing about it. Look it up online - nothing. Nothing they can do.
"Well, you know that this is the story I am going to tell about ordering stuff from you guys, right?" I ask them.
"Oh, we are different than the catalog" they say. "If you had ordered through the store, we could have helped you. The catalog stuff has nothing to do with us. We just receive it for them".
"But the result is still the same for me, right? I wait 3 weeks and I still don't have a shed when I could have bought one from Canadian Tire and had it set up the same day" I point out.
They say (again), "It isn't us". Then they give me a "Customer service number" (in quotation marks because it is misnamed - as you will see)
"Hello, Sears Canada. How may I help you?"
I tell the girl the whole story, she looks it up and helpfully confirms that yes indeed my order was cancelled.
"So how are you going to compensate me for waiting for three weeks for nothing and for you holding my money for that long?"
"One minute please" she says and then comes back and says, "Sir, I can offer you a $20 gift card"
I say nothing.
"Are you still there, Sir?"
"I am. But I am not very happy. So you are saying that I have no shed, you have had my money for three weeks and now you are offering me a $20 card to use on the online store that did not deliver the last item I wanted to purchase from you?"
"Yes!" she replied. "And we will credit your credit card in 10-15 business days" (that was the wrong thing to say)
"So now you are telling me that you are keeping my money for over a month for something I did not even get?"
"Yes"
"Why would it take that long to credit my account? When I purchase something with you, you take the money that second.... if you have to give it back it takes 10-15 days???? Seriously????? Does that make any sense to you?????"
"Well there are procedures"
"Does it make sense to you?" (Go around in a circle with this conversation about 4 times - getting nowhere - before proceeding)
"You know that I am paying interest on that money while you hold it right?"
"Oh no sir! You are not!"
"I sure am! Every day it is on the card I am being charged. What are you going to do about that?" (It is not that much money, so I don't really care.... at this point, it is the principle of the thing - and the fact that I was becoming a little less than happy with the "Customer Service Line" by the minute)
"Can you hold please" (3 minutes later) "Sir, if you will send us a copy of your credit card bill with the appropriate interest highlighted.... we will pay that portion for you" (Not a good thing to say!!!)
"So now I have to do more work to get my money back when it is your issue in the first place???? And how am I ever going to figure out exactly how much interest was charged specifically for your item alone???? That is ridiculous!!!"
"Can you hold please" (5 minutes later) "Sir what if I offered you a $30 gift card to make up for your trouble and to cover the interest we cost you????? That is the best I can do"
(Long silence again) "I guess I will take it if that is all you can do. But you know that this is the story I am going to tell to everyone I see about ordering things from Sears, right? I am even going to blog about it!!!" (Considering that she was sitting in the Philippines and could not really care less what I said about Sears Canada - what is it to her really right - this likely did not matter to her - but it made me feel better.... and here you are reading about it so.....).
I don't know about how things go where you are..... and I don't know anything about the new management in the Sears store in Estevan.... but I know this: We will not order anything from them again.
PS. I told this story to my neighbour when I got home and he said, "We stopped ordering things from them years ago! They used to be great but I can't stand dealing with them now".
Whew.... I feel better now..... where is my medication?????? :)
The icing on the cake: As I was finishing the last line above, the phone rang. It is an automated call from Sears Canada "regretting to inform me that my order has been cancelled. However, if you would like to place another order with us, you can call.......". Oh - please - let -me!!!!!!
Customer service at its best!!!!! :)
Today (16 days after ordering) I get an email that says our order was cancelled. No explanation - just cancelled.
So I went into the Sears store here and of course they know nothing about it. Look it up online - nothing. Nothing they can do.
"Well, you know that this is the story I am going to tell about ordering stuff from you guys, right?" I ask them.
"Oh, we are different than the catalog" they say. "If you had ordered through the store, we could have helped you. The catalog stuff has nothing to do with us. We just receive it for them".
"But the result is still the same for me, right? I wait 3 weeks and I still don't have a shed when I could have bought one from Canadian Tire and had it set up the same day" I point out.
They say (again), "It isn't us". Then they give me a "Customer service number" (in quotation marks because it is misnamed - as you will see)
"Hello, Sears Canada. How may I help you?"
I tell the girl the whole story, she looks it up and helpfully confirms that yes indeed my order was cancelled.
"So how are you going to compensate me for waiting for three weeks for nothing and for you holding my money for that long?"
"One minute please" she says and then comes back and says, "Sir, I can offer you a $20 gift card"
I say nothing.
"Are you still there, Sir?"
"I am. But I am not very happy. So you are saying that I have no shed, you have had my money for three weeks and now you are offering me a $20 card to use on the online store that did not deliver the last item I wanted to purchase from you?"
"Yes!" she replied. "And we will credit your credit card in 10-15 business days" (that was the wrong thing to say)
"So now you are telling me that you are keeping my money for over a month for something I did not even get?"
"Yes"
"Why would it take that long to credit my account? When I purchase something with you, you take the money that second.... if you have to give it back it takes 10-15 days???? Seriously????? Does that make any sense to you?????"
"Well there are procedures"
"Does it make sense to you?" (Go around in a circle with this conversation about 4 times - getting nowhere - before proceeding)
"You know that I am paying interest on that money while you hold it right?"
"Oh no sir! You are not!"
"I sure am! Every day it is on the card I am being charged. What are you going to do about that?" (It is not that much money, so I don't really care.... at this point, it is the principle of the thing - and the fact that I was becoming a little less than happy with the "Customer Service Line" by the minute)
"Can you hold please" (3 minutes later) "Sir, if you will send us a copy of your credit card bill with the appropriate interest highlighted.... we will pay that portion for you" (Not a good thing to say!!!)
"So now I have to do more work to get my money back when it is your issue in the first place???? And how am I ever going to figure out exactly how much interest was charged specifically for your item alone???? That is ridiculous!!!"
"Can you hold please" (5 minutes later) "Sir what if I offered you a $30 gift card to make up for your trouble and to cover the interest we cost you????? That is the best I can do"
(Long silence again) "I guess I will take it if that is all you can do. But you know that this is the story I am going to tell to everyone I see about ordering things from Sears, right? I am even going to blog about it!!!" (Considering that she was sitting in the Philippines and could not really care less what I said about Sears Canada - what is it to her really right - this likely did not matter to her - but it made me feel better.... and here you are reading about it so.....).
I don't know about how things go where you are..... and I don't know anything about the new management in the Sears store in Estevan.... but I know this: We will not order anything from them again.
PS. I told this story to my neighbour when I got home and he said, "We stopped ordering things from them years ago! They used to be great but I can't stand dealing with them now".
Whew.... I feel better now..... where is my medication?????? :)
The icing on the cake: As I was finishing the last line above, the phone rang. It is an automated call from Sears Canada "regretting to inform me that my order has been cancelled. However, if you would like to place another order with us, you can call.......". Oh - please - let -me!!!!!!
Customer service at its best!!!!! :)
Wednesday, May 14, 2014
Add a Fonzi... subtract a Summer... throw in a university tour... something concerning.... and "this guy" = a summary of our week
Random observations from the past week.....
1. Add a Fonzi... subtract a Summer: Megan got one step close to being a real driver this week as we put plates on Fonzi (her truck). That also means that I had to park Summer (my truck) Why is my tuck called "Summer", you ask? Well - I don't know! Why do people name their kids Blanche??? Actually, we bought her, in part, to pull our camper in the summer... hence "Summer".
I will be riding my motorcycle soon, so I don't need my truck. When it rains, I will take Megan's and she can ride with her sister. So we are all happy about this...
2. University tour: We did all the registration stuff with Katelyn and had a look around and now we all feel much better. The university is not nearly as big as I thought (I had never really been on campus before) and it is well organized and easy to figure out. Signing up for classes was a bit of a nightmare as most classes are offered like 5 different times throughout the week, so you have to pick the ones you want and make sure that they do not conflict with other things you want.... it literally took us 2 hours and several tries to get it right.... but I think we are good now.
Katie is going to stay with our good friends Jen and Justin.... they were super good to us and we really happy that she is going to be staying at a place that has been a second home to us and to her since she was little.... that will make the transition a lot easier.... though she is a little concerned about Justin wanting her to call him "Your Highness" all the time.... I think it is a reasonable demand!
3. Something concerning: Going into "A and W" the other day, I held the door for this dude who was coming in behind me. He looked at me and said, "Hey, Tim! How are you doing? Staying out of trouble??" I looked at him and said, "Hey..... ya sure! How are you??" I HAD NO IDEA WHO HE WAS! So when I sat down with the guys, I asked if any of them knew him. Nope!
Then tonight I decided to walk to Bible study (just because it was nice out) and I was standing at the corner by the Mohawk gas station waiting on a light when a guy yells out of a white four door GMC truck.... "Hey Tim.... wanna ride???" I yell back, "No thanks! I am good!" I HAVE NO IDEA WHO THAT WAS EITHER! (I could not see against the setting sun...)
So, that leads to only one logical conclusion...... I HAVE ALZHEIMER'S!
If you can help on either count.... if you know who has a white truck and saw me walking.... or if you were stalking me and watching me go into the "A and W" with some dude.... well, wait, on that one - maybe don't tell me. GET HELP!!! My life is not interesting enough to have you following me around.
4. This is so gonna happen: If my kids have a wedding dance.... this is so gonna be me.... only with WAY better moves! You have been forewarned!!!
PS. I saw several of these.... some of them started with the Dad and Daughter dancing to the old Motown song "My Girl"..... (I am not going to cry..... I am not going to........)..... Stupid song!
Have a good week!
1. Add a Fonzi... subtract a Summer: Megan got one step close to being a real driver this week as we put plates on Fonzi (her truck). That also means that I had to park Summer (my truck) Why is my tuck called "Summer", you ask? Well - I don't know! Why do people name their kids Blanche??? Actually, we bought her, in part, to pull our camper in the summer... hence "Summer".
I will be riding my motorcycle soon, so I don't need my truck. When it rains, I will take Megan's and she can ride with her sister. So we are all happy about this...
2. University tour: We did all the registration stuff with Katelyn and had a look around and now we all feel much better. The university is not nearly as big as I thought (I had never really been on campus before) and it is well organized and easy to figure out. Signing up for classes was a bit of a nightmare as most classes are offered like 5 different times throughout the week, so you have to pick the ones you want and make sure that they do not conflict with other things you want.... it literally took us 2 hours and several tries to get it right.... but I think we are good now.Katie is going to stay with our good friends Jen and Justin.... they were super good to us and we really happy that she is going to be staying at a place that has been a second home to us and to her since she was little.... that will make the transition a lot easier.... though she is a little concerned about Justin wanting her to call him "Your Highness" all the time.... I think it is a reasonable demand!
3. Something concerning: Going into "A and W" the other day, I held the door for this dude who was coming in behind me. He looked at me and said, "Hey, Tim! How are you doing? Staying out of trouble??" I looked at him and said, "Hey..... ya sure! How are you??" I HAD NO IDEA WHO HE WAS! So when I sat down with the guys, I asked if any of them knew him. Nope!
Then tonight I decided to walk to Bible study (just because it was nice out) and I was standing at the corner by the Mohawk gas station waiting on a light when a guy yells out of a white four door GMC truck.... "Hey Tim.... wanna ride???" I yell back, "No thanks! I am good!" I HAVE NO IDEA WHO THAT WAS EITHER! (I could not see against the setting sun...)
So, that leads to only one logical conclusion...... I HAVE ALZHEIMER'S!
If you can help on either count.... if you know who has a white truck and saw me walking.... or if you were stalking me and watching me go into the "A and W" with some dude.... well, wait, on that one - maybe don't tell me. GET HELP!!! My life is not interesting enough to have you following me around.
4. This is so gonna happen: If my kids have a wedding dance.... this is so gonna be me.... only with WAY better moves! You have been forewarned!!!
PS. I saw several of these.... some of them started with the Dad and Daughter dancing to the old Motown song "My Girl"..... (I am not going to cry..... I am not going to........)..... Stupid song!
Have a good week!
Wednesday, May 07, 2014
Something weird just happened
Our youngest daughter just jumped in her truck and went driving under the supervision of our oldest daughter..... and it is all perfectly legal.
What is going on here?????
I thought we were registering them for kindergarten this week!!
Yikes!! How can a young couple like Sari and me have such mature kids????? I am confused.
What is going on here?????
I thought we were registering them for kindergarten this week!!
Yikes!! How can a young couple like Sari and me have such mature kids????? I am confused.
Tuesday, May 06, 2014
Amazing
I have not found a good place to say this yet, so I guess this is as good a place as any..... I am always amazed when people respond well to tragic circumstances. I am always inspired when people "step up" and face difficult situations with courage, grace, care, love and strength. I have seen it many times before and I saw it again this past week.
When bad things happen (and they will in both big and small ways) we have a choice.... we can stare at the awful or we can see the amazing.
For a week, I saw a whole group of people living at their very best.... and I will never forget it.
When bad things happen (and they will in both big and small ways) we have a choice.... we can stare at the awful or we can see the amazing.
For a week, I saw a whole group of people living at their very best.... and I will never forget it.
Megan's new ride
Thanks to some generous friends who gave us a good deal, Megan now has this waiting for her when she gets her license (Until then, Dad gets to rip around in it) :)
Saturday, May 03, 2014
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